1. How do I place an order?

To place an order, simply browse our products, select the items you want, and add them to your cart. Proceed to checkout, provide your shipping and payment information, and confirm your order.

2. What payment methods do you accept?

We accept most major credit and debit cards, including Visa and MasterCard. We also offer payment through PayPal, GCash through secure payment gateways.

3. Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking link. You can use this link to monitor the status and location of your package.

4. Do you offer international shipping?

Yes, we offer international express shipping to many countries through UPS and DHL. Shipping fees and delivery times may vary depending on your location. 

5.What is your return policy?

We have a hassle-free return policy. If you have received a defective item, you can initiate a return within 7 days of receiving your order. Please visit our Returns policy  page for detailed instructions.

6. How do I contact customer support?

You can reach our customer support team by sending a direct message on Instagram (@gonemanila) or send an email to gone.elevatedsilhouette@gmail.com. We're here to assist you with any questions or concerns you may have.

7. Are my personal and payment details secure?

Absolutely. We take your security seriously and use industry-standard encryption to protect your personal and payment information. Your data is safe and will not be shared with third parties.

8. Can I change or cancel my order after it's placed?

If you need to make changes or cancel your order, please contact our customer support team as soon as possible. Depending on the order status, we'll do our best to accommodate your request.